FAQs

Frequently Asked Questions

 General

 How long does the delivery take?

There are two stages involved in delivery. The initial preparation of the order takes between 24 and 48 hours, then the order is delivered within 1-2 business days.These times are indicative and may vary.

 How do I pay?

We support paypal and credit card payment, include Visa, Mastercard. We guarantee your payment security, since the transaction limit of each bank is different, if your credit card payment cannot be successfully paid, we would like to recommend that you use paypal, which is more convenient and fast.

 Do you have a returns policy?

Don't worry, it's easy to get your money back if you're unhappy with your order in any way. We give you 14 days to return it. However, return shipping is your responsibility. If payment is made through PayPal, PayPal may reimburse your costs.
If the product is defective, it will be serviced and the return costs will be borne by the company. Please e-mail us to find out the returns procedure for servicing. 

 What happens if I decide to cancel my order?

You can cancel your order under certain conditions. Once you have made your order, you have between thirty minutes and an hour to cancel it. If cancelling in this manner, please e-mail contact@myseatingplus.com to notify us. If your order has not yet been received by the manufacturers, you will be refunded within fourteen days.

 Are there discounts for larger orders?

 A trade discount is offered if you purchase twenty chairs or more. For more information, please e-mail contact@seatingplus.com

 What happens if I’m not at home during delivery?

Delivery is via courier. If you are not present when your package is delivered, you will be left a note. You will then have the option of either rearranging delivery or collecting the parcel from a designated location.

 I send you a message but did not get a response.

All messages are processed within twenty-four hours of being received. Your message may not be processed on the day it is sent.

 

Shipping Information

How long until my order will ship?

Due to high demand and COVID-19, our dispatch time is currently 1-3 days after confirmed payment.

After my order ships, how long until it arrives?

Average shipping transit time is currently 3-5 business days.Shipping carriers are also experiencing high demand and COVID-19 impact, and in some cases deliveries may be delayed.

Can I track my purchase?

You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order.
 To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.

Tracking is not showing any movement for my order, what does this mean?

Shipping carriers are experiencing surge demand in the US due to COVID-19 and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping carrier, but tracking labels are not correctly scanned upon pickup by the carrier. Our shipping carriers are working to eliminate tracking issues and delivery delays.

What shipping carriers do you use?

Fedex

Do you offer expedited shipping options?

We do not offer expedited shipping options at this time. We have two warehouses in NY and CA to ship your order at no extra charge.

Can you ship to my address?

We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. We do not ship outside the United States at this time.

What happens if I cancel my order?

If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.

What if my item/package arrives damages?

When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
    1) Take a picture of the damage.
    2) Then please email us at contact@seatingplus.com immediately and attach the photos.
    3) We will contact you directly with the next steps.
    4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.  

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